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Boart Longyear Customer Service Representative in Salt Lake City, Utah

Job Description:

Would you like to become a part of the US Mining, Mineral Exploration, and Drilling Industry? We are looking for strong individuals who can promote and grow with the company once you learn our clients, products and services. Boart Longyear is hiring for a new Customer Service Expert. We are looking for recent college graduates or people with equivalent working experience in any related fields to come and learn all about the drilling and mining industry.

Your role will be to learn and support the sale of our globally manufactured products to our USA customer base. To ensure customer requirements are clearly understood and delivery commitments are met. From the preparation and processing of sales orders; to liaising with internal departments to provide technical support, this role is key to our continued business success.

Minimum Qualifications:

  • Bachelor’s degree in a related field or equivalent experience

  • 10+ years experience in inside sales, quote processes, order processing and tracking your orders as needed

  • Experience/knowledge in Supply Chain activities and processes

  • Knowledge and operational experience in distribution and manufacturing

  • Experience in the mining industry is preferable but not required

Position Responsibilities:

  • Prepare and manage Quotes, Sales Orders, invoices and other customer facing documents throughout their life cycle

  • Support Customers located in the USA (ex: product availability and price; invoices, shipment date, claims, etc.)

  • Generate revenue through upselling & managing a list of accounts.

  • Work closely with the Sales Manager located in Salt Lake City, UT

  • Manage key operational reports and ascertain compliance with established key performance indicators

  • Support Credit/Finance organization of the resolution of Sales Order credit/financial hold issues.

  • Maintain customers and sales records up-to-date in compliance with BLY record retention policy

  • Compile export documentation and ensure compliance with Trade Compliance rules and regulations (as applicable to the Region)

  • Process and manage Claims and Return of Material Authorization (RMA)

  • Other duties as assigned

Perks, Benefits and Compensation :

We know that talented people are attracted to companies with long term success, an amazing culture. We also know you want a company that provides competitive pay, comprehensive benefits and outstanding career advancement opportunities. If hired you can expect;

  • Strong compensation plan

  • Full medical benefits

  • Dental

  • Vision

  • 401K

  • Paid Time Off

  • Room for advancement

  • Fun and relaxed work environment

About Boart Longyear

Established in 1890, Boart Longyear is the world’s leading provider of drilling services, drilling equipment and performance tooling for mining and drilling companies. It also has a substantial presence in aftermarket parts and service, energy, mine de-watering, oil sands exploration, production drilling, and down-hole instrumentation.

The Global Drilling Services division operates for a diverse mining customer base spanning a wide range of commodities, including copper, gold, nickel, zinc, uranium, and other metals and minerals. The Global Products division designs, manufactures and sells drilling equipment, performance tooling, down-hole instrumentation and parts and services.

Boart Longyear is headquartered in Salt Lake City, Utah, USA, and listed on the Australian Securities Exchange in Sydney, Australia (ASX:BLY). More information about Boart Longyear can be found at . To get Boart Longyear news direct, follow us on Twitter , LinkedIn and Facebook .

EEO Statement:

Boart Longyear is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

Auto req ID: 12192BR
Job Code: 230005 Customer Service Rep 5.09.Administrative
Function: Business Development
Region (Business Group): NAM
Country: United States Of America
State/Province: Utah
City: Salt Lake City